A Response From Disneyland About Motorized Scooters
I wrote a letter to Disneyland and told them that motorized scooters should not be rented by the park. I relayed the story of M-Boy getting run over and the culprit taking off. I praised Disneyland and the staff but emphasized that as crowded as Disneyland is, motorized scooters are a danger. Here is the very nice response
Dear Mrs. [Daphnewood]:
Thank you for your e-mail to the DISNEYLAND Resort. We appreciate you taking the time to share your recent experience with us.We are sorry to learn that your son was hurt by another Guest. Unfortunately, not all Guests behave with the consideration of others, and we apologize for any discomfort that you or your family experienced.
Additionally, we appreciate your taking the time to share your thoughts with us in regards to your request in not allowing Electrical Convenience Vehicles (ECVs) inside DISNEYLAND Park. As you are aware, our goal is to provide the finest service and accommodations. Please be assured we take your comments very seriously. Your remarks have been forwarded to the necessary leadership team so they are aware of your feedback.
We at the DISNEYLAND Resort believe Guest courtesy to be one of themost important elements of our operation. We are pleased to know thatour efforts are appreciated and that our Cast Members continue to hold our Guests' well being in high regard. As Walt Disney once said, "The greatest moments in life are not concerned with selfish achievements but rather for the things we do for the people we love and esteem." It is always great to hear that our Cast Members exceed the expectations of our Guests.
Again, thank you for contacting us. Comments such as yours are welcomed in that they assist us in evaluating our operation and our success in generating happiness for our Guests. We hope you will have the opportunity to visit the DISNEYLAND Resort soon and that our attractions and entertainment will delight you in every way.
Sincerely,
[A Really Nice Guy]
DISNEYLAND Resort
Guest Communications
posted by Daphnewood @ 3:26 PM
5 comments
5 Comments:
That is very nice!
What a great letter...I'm impressed!
they could have throw in a free ticket or 2! haha!
It was a nice letter. I agree with Ryan, there should have been free passes!
If I were a cynic, I'd say this looks an awful lot like a form letter with [your complaint here] inserted between "we appreciate your $75" and "has been forwarded to the appropriate corporate committee."
That's if I were a cynic.
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